Help

General questions

How to direct domain to VPS?

To direct domain on VPS You should use DNS registrer or free DNS from Yandex and direct domain on IP of Your VPS.
If You have any questions about directing domain You can ask our Support team.

What version of PHP and MySql install on server?

As dafault properties server is clear. If You will use ISPManager, then installing php 5.3 or 5.4, also You can install any version of php by yourself.

Support opening hours

Online chat work at 8:00 to 23:00.
Also You can use ticket system at billing, it works 24/7.

Do you have support via phone or ICQ?

Yes, phon supporting open at 9:00 to 20:00. ICQ supporting open at 8:00 to 23:00.

What type of questions support answering?

We answer on all questions about availability of our servers.

Can I order more than 1 server on my account?

Yes, You can order as much servers as you need.

How long processing server activation after order?

Server Installation is made within 2 hours during working hours. At another time - within 6 hours.

I dont receive mail with server access, what to do?

First check, was the letter added to SPAM. If you dont receive the letter, please contact support telling your username and invoice number.

Does Windows OS included in price of VPS?

We install Windows Server 2008 and Windows Server 2012, you don't need to pay for that. Also you can mount your own ISO by control panel.

How to change password or E-mail of account?

You can change your password by settings in billing system. If you forgott your password - please contact support team.
Change email possibly only via support team.

What reason my server can be blocked?

Server can be blocked for unpaind invoice or for complaint that wasn'n resolved.

My server was blocked, but i didn't do anything forbidden, what to do?

Please contact our support team, we'll say you the reason why server was blocked and how to fix it. Maybe your acount was hacked.

What is the SPAM?

SPAM is a mass mailing messages to persons, do not express the desire receive them.

I receive the complaint, how fast I should fix it?

You must fix the problem by 12 hours otherwise your server will be locked.

Where servers are located?

Our servers located in Data-center of Germany.

How to order trial period?

Trial period is provided only for Web hosting services for 10 days, in order to get the test period, you need to specify this when choosing the payment term.

I can't renew my server, what to do?

To delay the payment please contact technical support. Account with unpaid invoices will be suspended at 1 day and completely delete after 7 days.

How I can mount my own ISO?

You need to contact our support team to turn this function on, after this you can upload and mount your own ISO via VMmanager.

How to reinstall the server?

To reinstall the server, you need to go to the VMmanager panel, select the required server and click the "Reinstall" button

How to change tariff plan?

You can switch only to higher tariff. After this you must reboot VPS and extend disk space.
You can not switch on lower tariff, because you can not reduce the disk space. To switch to lower tariff you need to refuse your current VPS and order new.

How to receive SMS notifications?

For receiving SMS notifications to your phone, you need to verify your number on your account.

Questions about Windows VPS

How to turn off Internet Explorer security

As default on Windows turned on Internet Explorer security and if you try to open sites, you can see this:

To turn off this notifications, you should do this:

For Windows 2012

1. Open Server Manager (Near the Start menu, on the taskbar)
2. Go to tab Local Server
3. Find IE Enhanced Security Configuration
4. Press link On
5. In new window set value Off and press OK


For Windows 2008

1. Open Server Manager (Near the Start menu, on the taskbar)
2. Find Configure IE ESC and press it
3. In new window set value Off and press OK

Connecting to Remote Desktop

To connect to Remote Desktop, do this:

1. Open Startup menu → All programs → Connecting to Remote Desktop.

2. At new window put the server's ip and press a button Connect

3. The program ask you to put Login and PAssword of Remote server. You can see it at letter with access.

4. Then press «ОК».

How to install backup via Yandex.Disk

For all VPS users we recommended to install backups on remote server, as example on free service Yandex.Disk (they gives you 10 Gb for your files for free).

Installation is very simple
Connect to server via RDP and install the program Yandex.Disk from site https://yadi.sk and choose direct for Yandex.Disk synchronise with.

within a minute your server files will appear on your account on Yandex.Disk.

If you have any questions about Yandex.Disk, please contact our Support team.

How to turn on sound on Windows Server 2012

As default Windows Audio service is off, to turn it on do this:
Open Start -> Administrative Tools -> Services. Find Windows Audio, double left click, Startup type choose Automatic and turn on the service by clicking Start.

Automatic logged in to the Windows account

After rebooting the VPS, all programs what was turned on are closing and you need to turn it on again. If you have any programs at autostart, they will not turn on after VPS rebooting, until you don't connecting to server via RDP.

To make the programs starts automatically after VPS rebooting you need to put it into autostart and set Automatic logged in to the Windows account .

To make it, open Notepad at VPS and put it:

Windows Registry Editor Version 5.00
[HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\WindowsNT\CurrentVersion\Winlogon]
«DefaultUserName»=«Administrator»
«DefaultPassword»=«12345»
«AltDefaultUserName»=«Administrator»
«AutoAdminLogon»=«1»


Where 12345 - password from VPS.

Save this file with extention .reg, as example autologin.reg, and start it. At new window choose Yes.

Time and Date reset after reboot

After reboot Date and Time on Windows reset.

To fix that problem you need to edit register.

Create a parameter RealTimeIsUniversal type DWORD value 1 in section:
HKEY_LOCAL_MACHINE\SYSTEM\CurrentControlSet\Control\TimeZoneInformation

After this you need to turn off and turn on VPS via VMmanager.

Questions about Linux VPS

How to install backup via Yandex.Disk

For all VPS users we recommended to install backups on remote server, as example on free service Yandex.Disk (they gives you 10 Gb for your files for free).

Connect to server via RDP and do this:

install repository:

For CentOS

wget http://repo.yandex.ru/yandex-disk/yandex-disk-latest.x86_64.rpm
rpm -ivh yandex-disk-latest.x86_64.rpm

For Debian

wget http://repo.yandex.ru/yandex-disk/yandex-disk_latest_amd64.deb
dpkg -i yandex-disk_latest_amd64.deb

Install Yandex.Disk

yandex-disk setup

Questions during installation:

Would you like to use a proxy server? [y/N]: - Put N
Enter username: - Put your Yandex.Disk username without "@" and domain name, for example: test123
Enter password: - Put your Yandex.Disk password
Enter path to Yandex.Disk folder (Leave empty to use default folder '/root/Yandex.Disk') - choose directory which will be synchronized Yandex.Disk. There may be a few options:

1. On server was installed ISPManager, In this case, the site's files are at
/var/www/USERNAME/data - will synchronized only site's files without MySQL databases.
2. Easy option. Configure execution of the backup files and databases in any folder and the folder specified during installation Yandex.Disk. In this case, the entire archive will be synchronized (or several archives, depending on your backup settings ISPmanager).
3. On server was installed VestaCP, the site's files are at /home
After installing VestaCP, backups set at /home automatically, in this case Yandex.Disk will synchronize all folders + archive with all folders and MySQL databases.
Would you like Yandex.Disk to launch on startup? [Y/n]: Put Y

Now Yandex.Disk installation is over. If you correctly configure all of it, within a minute on your Yandex.Disk account will appear your site files.

More you can find here https://help.yandex.ru/disk/cli-clients.xml

If you have any questions about Yandex.Disk, please, ask our Support team.

How to install Unrar and Rar

To unpack rar archives on the server you need to install some components. To install it connect to the server via ssh and do this:

Installation for CentOS

wget http://pkgs.repoforge.org/unrar/unrar-4.0.7-1.el6.rf.x86_64.rpm
rpm -Uvh unrar-4.0.7-1.el6.rf.x86_64.rpm
wget http://pkgs.repoforge.org/rar/rar-3.9.0-0.1.b3.el5.test.x86_64.rpm
rpm -Uvh rar-3.9.0-0.1.b3.el5.test.x86_64.rpm

Unpacking are making by:

rar x archive.rar

Installation for Debian

apt-get install unrar-free

Unpacking are making by:

unrar archive.rar

How to install mod-rpaf

Connecto to the server via SSH.

Installation for CentOS

Download the latest mod-rpaf version:

wget http://mirror.trouble-free.net/sources/mod_rpaf-0.6.tar.gz

Extract and compile module:

tar zxvf mod_rpaf-0.6.tar.gz
cd mod_rpaf-0.6
apxs -i -c -n mod_rpaf-2.0.so mod_rpaf-2.0.c

Create file mod_rpaf.conf at /etc/httpd/conf.d/ directory

Put a next text:

LoadModule rpaf_module modules/mod_rpaf-2.0.so

# mod_rpaf Configuration

RPAFenable On
RPAFsethostname On
RPAFproxy_ips 127.0.0.1
RPAFheader X-Forwarded-For

where 127.0.0.1 - your server's IP

Restarting Apache:

service httpd restart

Installation for Debian

Download this module:

apt-get install libapache2-mod-rpaf -y --force-yes

Open this file /etc/apache2/mods-enabled/rpaf.conf

Change the line:

RPAFproxy_ips 127.0.0.1

by changing 127.0.0.1 on your server's IP.

Restarting Apache:

/etc/init.d/apache2 restart

How to install Apache mpm-itk for CentOS

To install Apache mpm-itk use this commands:

Install mpm-itk

yum install httpd-itk

Paste to file /etc/sysconfig/httpd next line

HTTPD=/usr/sbin/httpd.itk

Paste to file /etc/httpd/conf/httpd.conf the code

<IfModule itk.c>
StartServers 2
MinSpareServers 2
MaxSpareServers 10
ServerLimit 100
MaxClients 100
MaxRequestsPerChild 4000
</IfModule>

If you already added Domains on the server, use next commands via SSH

sed -i 's/SuexecUserGroup/AssignUserID/' /etc/httpd/conf/httpd.conf

At file /etc/httpd/conf.d/php.conf put the code

<IfModule itk.c>
LoadModule php5_module modules/libphp5.so
</IfModule>

If you install ISPManager, then put in file /usr/local/ispmgr/etc/ispmgr.conf line

Option ApacheMPM

Also at this file put ApacheProcName httpd на ApacheProcName httpd.itk

Restart ISPManager (if installed)

killall -9 ispmgr

restart apache

/etc/init.d/httpd restart

Check installation

ps ax|grep httpd

The answer should be like this:

9658 ? Ss 0:00 /usr/sbin/httpd.itk

it means with .itk at and.

Installation finished.

How to install IonCube Loader

Connect to the server via SSH and do this:

wget http://downloads2.ioncube.com/loader_downloads/ioncube_loaders_lin_x86-64.tar.gz
tar zxf ioncube_loaders_lin_x86-64.tar.gz
mv ioncube /usr/local

Edit php.ini
CentOS - /etc/php.ini
Debian - /etc/php5/apache2/php.ini

On the bottom paste

zend_extension = /usr/local/ioncube/ioncube_loader_lin_5.3.so
zend_extension_ts = /usr/local/ioncube/ioncube_loader_lin_5.3_ts.so

The last numbers is php version, in our case php version is 5.3, if u have another php version - change nubers to correct. Check php version you can by php -v

restart apache:

CentOS

service httpd restart

Debian

/etc/init.d/apache2 restart

How to install Zend Guard Loader

Zend Guard Loader - is runtime PHP module which is required to run scripts encoded by Zend Encoder

Connecto to the server via SSH with root access and do this:

Installation for CentOS

For PHP 5.3

wget http://downloads.zend.com/guard/5.5.0/ZendGuardLoader-php-5.3-linux-glibc23-x86_64.tar.gz
tar -zxf ZendGuardLoader-php-5.3-linux-glibc23-x86_64.tar.gz
cp ZendGuardLoader-php-5.3-linux-glibc23-x86_64/php-5.3.x/ZendGuardLoader.so /usr/lib64/php/

For PHP 5.4

wget http://downloads.zend.com/guard/6.0.0/ZendGuardLoader-70429-PHP-5.4-linux-glibc23-x86_64.tar.gz
tar -zxf ZendGuardLoader-70429-PHP-5.4-linux-glibc23-x86_64.tar.gz
cp ZendGuardLoader-70429-PHP-5.4-linux-glibc23-x86_64/php-5.4.x/ZendGuardLoader.so /usr/lib64/php/

Next insert at file /etc/php.ini (at the bottom) next line:

zend_extension=/usr/lib64/php/ZendGuardLoader.so

and restart apache:

/etc/init.d/httpd restart

Installation for Debian

For PHP 5.3

wget http://downloads.zend.com/guard/5.5.0/ZendGuardLoader-php-5.3-linux-glibc23-x86_64.tar.gz
tar -zxf ZendGuardLoader-php-5.3-linux-glibc23-x86_64.tar.gz
cp ZendGuardLoader-php-5.3-linux-glibc23-x86_64/php-5.3.x/ZendGuardLoader.so /usr/lib/php5/

For PHP 5.4

wget http://downloads.zend.com/guard/6.0.0/ZendGuardLoader-70429-PHP-5.4-linux-glibc23-x86_64.tar.gz
tar -zxf ZendGuardLoader-70429-PHP-5.4-linux-glibc23-x86_64.tar.gz
cp ZendGuardLoader-70429-PHP-5.4-linux-glibc23-x86_64/php-5.4.x/ZendGuardLoader.so /usr/lib/php5/

Create a file zend.ini at /etc/php5/conf.d/ and insert next:

zend_extension=/usr/lib/php5/ZendGuardLoader.so

and restart apache:

/etc/init.d/apache2 restart

Checking installation

Do the next:

php -m

At the bottom you will see:

[Zend Modules]
Zend Guard Loader

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