1.1. Customer assigns and the Performer assumes obligations to place the customer's virtual server on the Internet.
2. Rights and obligations of the parties
2.1. At the conclusion of this contract Performer makes installation and setup of the virtual server, and provides the customer necessary information to administer of the virtual server.
2.2. Performer provides virtual server of the customer work round the clock seven days a week.
2.3. On request, performer provides additional services such as: control panel, according to current price list.
2.4. Performer reserves the right to make changes to the terms of this Agreement, and the price list, and informs the customer about the changes made by e-mail 7 days before their introduction. If the customer does not agree with the change in the price, he shall notify the performer in writing within 7 days after receipt of notification of the price change.
3. Price of services and payment procedure
3.1. Cost of work under this contract at the time of its conclusion is defined in accordance with the current price list for the services provided to the customer.
3.2. Payments are made in Russian rubles, US dollars, euros, BYR, UAH and calculated according to the dollar rate set by the performer on the day of invoice.
3.3. Payment paid by the customer as payment for services of the virtual server, the performer is entitled to suspend services at the negative state of the invoice.
4. Responsibilities of the parties
4.1. The performer is not liable to the the customer or third parties for any delays, interruptions, damages or losses that occur because of:
- Defects in any electronic or mechanical equipment not owned by the performer;
- Problems with the data transfer or connection other than through the fault of the performer;
- As a result of force majeure in the standard sense;
4.2. Upon termination of the Agreement by the customer, the unused portion of the advance payment will not be returned to the customer.
4.3. Performer reserves right to suspend or terminate the customer service contract in the case of placing on your virtual server information, which is contrary to the laws of the Russian Federation and Germany.
4.4. The Customer agrees to use Internet network only legal way and not transferred to performer responsible for damage of any kind incurred by the customer or a third party during the use of the customer service.
4.5. Performer may terminate the contract at providing hosting services on unilateral actions without giving any reason with the payment of balance of to the customer.
4.6. Performer is not responsible for the information content provided by the customer and will not be liable for any costs or damages directly or indirectly resulting from the use of the virtual server service..
4.7. Performer reserves right to immediately suspend the service of the customer in case of detection the fact of spam, phishing, and other violations of the law, from the customer's virtual server.
4.8. Under the SPAM is understood the message as a commercial, political, and other advertising, massively sent by people who have not given their consent to receive them.
5.1. All the complaints are accepted only by performer in writing in time not later 5 calendar days after the dispute arises under this agreement.
5.2. The performer undertakes to examine the claim within thirty (30) calendar days of receiving the written complaint and the documents (as screenshots), confirming the fact of payment executor services.
5.3. If the parties do not reach agreement on disputed issues through negotiations, these issues be considered by in accordance with applicable law.
6. Validity of the contract
6.1. The Agreement comes into force from the moment of payment by the customer as payment for the virtual service.
6.2. The agreement is valid for the number of days of paid and shall be automatically extended in future payments. The contract remains in force in the event of changes in details of the parties, changes in their constituent documents, including, but not limited to, a change in ownership, organizational and legal form, etc..
Our servers are located in the bigest data center in Germany since 1997 and hosts more than 1 million Servers. 3 Tbit / s bandwidth allow to manage and maintain their own global network and provide impeccable customer service, regardless of their location. The data center is powered by two separate power supplies, and is also equipped with UPS devices. Each server component is thoroughly tested in the laboratory, which is the guarantor of a high level of server availability. Our support team will answer all your questionsas so soon as it possible.
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